Shipping policy

Shipping Policy

Thank you for shopping with ONEAVA. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are processed once payment has been successfully received and verified.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During periods of high order volumes, promotions, or holidays, processing times may be slightly longer.

You will receive an email confirmation once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be displayed on our website.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery times are:

  • Major metropolitan areas: 2–5 business days

  • Regional areas: 3–7 business days

  • Remote areas: 5–10 business days

These delivery times are estimates only and are not guaranteed.

Shipping Locations

We currently ship within South Africa.

If international shipping becomes available, eligible destinations will be displayed during checkout.

Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

Delivery Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors beyond our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information provided by the customer

ONEAVA is not liable for delays caused by third-party courier services or circumstances outside of our reasonable control.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate when placing an order.

If an incorrect address is provided and the order has not yet been shipped, please contact us immediately at oneava.contact@gmail.com.

Once an order has been dispatched, we cannot guarantee that delivery details can be changed.

Additional shipping charges resulting from incorrect address information may be the responsibility of the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to have been lost during transit, please contact us at oneava.contact@gmail.com within 48 hours of receiving your order. Please include your order number, a description of the issue, and clear photographs of the item and its packaging (where applicable). We will investigate the matter with our courier and work to resolve your claim as quickly as possible.

Where appropriate, we will work with the courier to investigate the issue and assist in resolving your claim.

Delivery Confirmation

Risk in the goods passes to you upon delivery in accordance with applicable South African law.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: oneava.contact@gmail.com